[Macau Self Pickup Service During Chinese New Year Holiday Season]

Due to Chinese New Year holiday, for Macau self pickup order that is placed during Jan 21 2020 – Feb 2 2020, delivery of orders to Canon Customer Care Center Macau Branch will be postponed to Feb 6 2020. Pick up service for items that have already arrived at Canon Customer Care Center Macau Branch won't be affected. We apologize for any inconvenience caused.

>Click here to find out Special arrangement on the opening hours during the Lunar New Year

Check and Track the Order

If you are a Club Canon member, you can click 'My Account' after logging in, then click 'My Order' to view the order status. The common statuses are as follows:

  • Order Processing, We have received your order and will handle it.
  • Preparing for Delivery, Delivery being arranged.
  • Delivered, The product has been delivered to the designated address.
  • Cancelled, The order has been cancelled.
  • Information Review, We are verifying the order details. Thank you for your patience.

You can click 'View order' to see the order details including your billing address, delivery address, payment method etc. Also, the name of your purchased product(s), quantity, price, points spent and the grand total amount.