A) Delivery Time

    • Imaging Products (including cameras, lenses, camcorders, printers and accessories) 
      Delivery is made within 2 days after order confirmation. Available from 10:00am to 6:00pm, Monday to Saturday (except Sunday and Public Holidays)
      Delivery service covers residential and commercial addresses in Hong Kong Island, Kowloon, the New Territories and Lantau Island (only limited to Tung Chung and Chek Lap Kok). Delivery service is not available to Discovery Bay, Hong Kong International Airport, Penny´s Bay, other outlying islands, Lok Ma Chau and any restricted areas, anywhere not directly accessible by trucks or located on or above third floor out of reach by lift or elevator.

  • Consumables (including ink cartridges, toner cartridges and photo papers - Consumable Express delivery service will not be provided to orders include product other than consumable)
      Confirm the order* on Monday to Friday before 11:00am (Except Public Holidays) Confirm the order* on Monday to Thursday in between 11:01 am to 3:30 pm (Except Public Holidays) Confirm the order* on Friday in between 11:01 am to 3:30 pm (Except Public Holidays) Confirm the order* on Monday to Friday after 3:31 pm, Saturday, Sunday and Public Holidays
    Delivery Time Slots Same day: PM Next working day^: AM/PM Saturday: AM Next working day^: PM
    Next Working day^: AM/PM Next 2 working day^: AM Next working day^: AM/PM Next 2 working day^: AM/PM

    *Order confirmation time depends on our server system time.
    #Delivery time may vary if typhoon number 8 or above is hoisted or when black rainstorm warning is issued.
    ^Working days refer to Monday to Friday, except Public Holidays.
    Delivery service covers residential and commercial addresses in Hong Kong Island, Kowloon, the New Territories and Lantau Island (only limited to Tung Chung and Chek Lap Kok). Delivery service is not available to Discovery Bay, Hong Kong International Airport, Penny´s Bay, other outlying islands, Lok Ma Chau and any restricted areas, anywhere not directly accessible by trucks or located on or above third floor out of reach by lift or elevator.


B) Self Pick-up Time

  • If you choose Self Pick-up, please pick up your purchased good(s) 2 working days (applicable to Hong Kong) or 7 working days (applicable to Macau) after the order confirmation at designated location during office hours.

C) S.F. Express Self Pick-up Time

  • Please pick up your purchased good(s) 2 working days after receiving the shipment confirmation and within 3 days after receiving SMS confirmation at designated S.F. Express store during office hours.

D) Delivery Charge

  • Order amount Less than HK$200 HK$200 or more
    Delivery/S.F. Express Self Pick-up HK$30* Free of charge
    Canon Image2 or Canon Customer Care Center Self Pick-up Free of charge Free of charge

    *per order