[Delivery special arrangements] Buildings with confirmed case: delivery will be settled at downstairs; Place of quarantine: delivery parcels will be placed outside the door; Buildings with cluster infection case, delivery service will be suspended

A) Delivery Time

    • Imaging Products (including cameras, lenses, camcorders, printers and accessories) 
      Delivery is made within 2 days after order confirmation. Available from 10:00am to 6:00pm, Monday to Saturday (except Sunday and Public Holidays)
      Delivery service covers residential and commercial addresses in Hong Kong Island, Kowloon, the New Territories and Lantau Island (only limited to Tung Chung and Chek Lap Kok). Delivery service is not available to Discovery Bay, Hong Kong International Airport, Penny´s Bay, other outlying islands, Lok Ma Chau and any restricted areas, anywhere not directly accessible by trucks or located on or above third floor out of reach by lift or elevator.

  • Consumables (including ink cartridges, toner cartridges and photo papers - Consumable Express delivery service will not be provided to orders include product other than consumable)
      Confirm the order* on Monday to Friday before 11:00am (Except Public Holidays) Confirm the order* on Monday to Thursday in between 11:01 am to 3:30 pm (Except Public Holidays) Confirm the order* on Friday in between 11:01 am to 3:30 pm (Except Public Holidays) Confirm the order* on Monday to Friday after 3:31 pm, Saturday, Sunday and Public Holidays
    Delivery Time Slots Same day: PM Next working day^: AM/PM Saturday: AM Next working day^: PM
    Next Working day^: AM/PM Next 2 working day^: AM Next working day^: AM/PM Next 2 working day^: AM/PM

    *Order confirmation time depends on our server system time.
    #Delivery time may vary if typhoon number 8 or above is hoisted or when black rainstorm warning is issued.
    ^Working days refer to Monday to Friday, except Public Holidays.
    Delivery service covers residential and commercial addresses in Hong Kong Island, Kowloon, the New Territories and Lantau Island (only limited to Tung Chung and Chek Lap Kok). Delivery service is not available to Discovery Bay, Hong Kong International Airport, Penny´s Bay, other outlying islands, Lok Ma Chau, Mid-levels and any restricted areas, anywhere not directly accessible by trucks or located on or above third floor out of reach by lift or elevator.


B) Self Pick-up Time

  • If you choose Self Pick-up, please pick up your purchased good(s) 2 working days (applicable to Hong Kong) or 7 working days (applicable to Macau) after the order confirmation at designated location during office hours.

C) S.F. Express Self Pick-up Time (S.F. Express Self Pick-up service is not applicable to orders with PIXMA or imageCLASS printers)

  • SMS notification will be sent within 2 working days after receiving shipment confirmation email, please pick up your purchased good(s) within 3 days after receiving SMS confirmation at designated S.F. Express store.

D) S.F. Express EF Locker Self Pick-up Time (EF Locker Self Pick-up service is not applicable to orders with PIXMA or imageCLASS printers)

  • SMS notification will be sent within 3 working days after receiving shipment confirmation email, please pick up your purchased good(s) within 30 hours after receiving SMS confirmation at designated EF Locker.

E) Delivery Charge

  • Order amount Less than HK$200 HK$200 or more
    Delivery/S.F. Express Self Pick-up/SF Express EF Locker HK$30* Free of charge
    Canon Image2 or Canon Customer Care Center Self Pick-up Free of charge Free of charge

    *per order